Operations Specialist, Claim Job - (las vegas, nevada) in Las Vegas, Nevada For Sale
Job Opening IDxxxxBR
TitleOperations Specialist, Claim
CountryUS
State/Region/ProvinceNV
CityLas Vegas
Job CategoryCustomer Service, Claim
Position TypeEntry Level
Company InformationSolid reputation, passionate people and endless opportunities. Thats Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers : and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job SummaryUnder direct supervision this position is responsible for: Working in a team environment providing front line administrative and general office assistance on a daily basis to both internal and external customers supporting proper claim handling practices, including: Telephone customer service, financial transactions, collecting, inputting, reviewing and updating critical claim and financial information as well as other administrative duties and projects as assigned.
Primary Job Duties and ResponsibilitiesCustomer Service: Serving as a customer service representative for the Claim department by promptly and professionally addressing customer questions and concerns, which may include: : Rental status calls, CAT support and appraisal contacts Providing additional administrative support as required. Financial Self Assessment (FSA) Services: Assessing reasonableness of data as well as identifying discrepancies, including reconciliations. Performing underlying controls and effectively communicating findings. Assessing the effectiveness of financial controls. Preparing data entries in accordance with established standards. Supporting statutory reporting requirements. Multi:line Claim Operational Service: : Entering data, typing and copying forms and documents including claim diaries and notes. : Correcting wage statements : Setting up new claims using Claim Platform : Requesting police reports and medical records : Reviewing medical bills for proper billing and coding : Sending certified mail and overnight packages : Printing documents from the Claim Platform electronic File Cabinet : Maintaining paper and/or electronic documents in claim file folders or electronic file cabinet, ensuring accuracy and tidiness. Using proper software, consistently move closed files to and from off:site storage. Reporting Services: Preparing, generating and reviewing monthly, quarterly, annual, and ad hoc reports, documents and presentations using the most effective technology: : This may include updating basic data discrepancies identified in reports. : Using management information data to prepare line of business or financial reports, including: : Daily reports for claim professions from Claim Platform : Escalation duty workflow reports : Tracking tasks using Access Claim payments and expense processing: Processing and issuing invoice, outside expense, attorney expense and centralized expense payments. Processing cancelled checks, voided checks and credits, input outside manual checks, report inside manual checks and document activity on systems note screens, as required. Ensure timeliness and accuracy of all check processing. Enterprise Contributions: : Performing quality contacts to assist as a result of catastrophic claim events : Creating efficiencies by recommending alternative workflows General Operations Functions: : Receiving, sorting, processing and distributing incoming mail. Researching for the appropriate recipient may be required. : Sorting checks, opening, date:stamping and securing. : Collecting and processing out:going mail including Fed Ex : Photocopying, scanning and uploading to the virtual file cabinet : Ordering, receiving and distributing supplies and/or equipment.
Job Specific and Technical Skills and CompetenciesExcellent verbal and written communication skills required to manage customer service requests, provide information to Claim professionals and to respond to ora
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