Help Desk Representative in Las Vegas, Nevada For Sale

descriptionThe Helpdesk Support Representative takes incoming calls from internal customers regarding technical issues. They must ask probing questions to determine the root cause of the issue and locate and follow approved trouble shooting procedures to resolve the problem. Helpdesk Support Representatives are required to record calls in the HDFS (Helpdesk Field Service) system for tracking and monitoring of case status and resolution. This is a seven day operation and the position requires the individual to be flexible to do shift work, weekends and holidays. Hours: 1:00am to 10:00pmWorking hours: 40High School Diploma or GED, Strong computer skills, Good typing skills, Excellent customer service skills, Good written and oral communication skills, Good computer skills (Windows, Microsoft Outlook).Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.