Dispatcher : Priority Services - (las vegas, nevada) in Las Vegas, Nevada For Sale
Job Type: On:Call
Job Description:
Position Overview:
The primary responsibility of the Dispatcher is to dispatch guests requests quickly and efficiently to all appropriately departments, runners or Team Members. The Dispatcher also acts as a liaison between Housekeeping and Front Office staff to ensure accurate updating of guest suite status. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Casino Resorts policies, practices, and procedures.
Essential Duties and Responsibilities:
: Key Responsibilities
: Provides unmatched service to guests and fellow team members at all times.
: Respond to incoming calls within 3 rings, using correct salutations and telephone etiquette.
: Dispatches guest requests quickly and efficiently to appropriate departments, runners or team members.
: Act as a liaison between Housekeeping and Front Office Staff to ensure accurate updating of all guest suite status.
: Responsible for the utilization of HotSOS for the maintenance of guest requests.
: Responsible for generating requests in HotSOS as reported.
: Responsible for the confirmation process which provides confirmation of the satisfaction of the guest (follow:up calls).
: Takes TM call:outs and maintains TM call:out log for Priority Services, Housekeeping and PAD departments during the hours of 5pm : 5am.
: Key Processes
: Ensures the proper handling of all laundry, floral and package items (Including the maintenance of all relevant logs and posting all Valet and shoeshine charges).
: Ensures all Front Office unassigned/dirty suites are dispatched and updated in LMS system as well as HotSOS.
: Maintains completed knowledge of and comply with all departmental policies, and procedures, including Venetian Standards.
: Maintains complete knowledge of correct maintenance and use of equipment, and use equipment only as intended.
: Anticipates guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
: Maintains positive guest relations at all times.
: Maintains cleanliness and organization of work station at all times.
: Consistent and regular attendance is an essential function of this job
: Performs other related duties as assigned
Additional Duties and Responsibilities:
Additional Duties and Responsibilities:
Additional Duties and Responsibilities:
Minimum Qualifications:
: 21 years of age
: Proof of authorization/eligibility to work in the United States
: High school Diploma or equivalent
: Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
: Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
: Maintain a professional, neat and well:groomed appearance adhering to Company appearance standards.
: Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
: Work varied shifts, including weekends and holidays.
: Minimum of 1 year coordinator, administrative or priority services experience required.
: Previous hotel/resort experience preferred. Perform functions with attention to detail, speed and accuracy.
: Prioritize; organize; is a clear thinker, remaining calm and resolving problems using good judgment.
: Follow directions thoroughly and work cohesively with fellow team members.
: Maintain confidentiality of guest information and pertinent hotel data.
: Work with little and/or no supervision. Auditory (hearing) abilities needed to communicate on a telephone in an environment that at times becomes loud and very active.
: Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and obj
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